FAQ

Q1 – How to configure PIR sensor ?

Insert The Battery in PIR sensor. Go to setup option in main unit, Type password (Default -1234) Go To Edit zone and select Edit RF Detector.
Choose Zone number from 6, where you want to configure PIR sensor. Choose zone name according to your requirement.
Turn on PIR sensor, code will generate, select ok again, re-confirm it and save.

Q2 – How to configure Door/Window sensor ?

Insert the Battery in Door/Window sensor. Go to setup option in main unit, Type password. Go To Edit zone and select Edit RF Detector. Choose Zone number from 6, where you want to configure Door/Window sensor Choose zone name according to your requirement. Turn on Door/Window sensor, code will generate, select Ok, re-confirm it and save.

Q3 – How to configure Gas sensor?

Plug the power Adapter of Gas sensor. Go to setup option in main unit, Type password. Go To Edit zone and select Edit RF Detector. Choose Zone number from 6, on the Control unit. Select 24hr sound zone and gave a zone name. Press configure button on gas sensor, code will generate, select ok two times and save. You can add many Gas sensors with this system.

Q4 – How to configure Fire /Smoke sensor?

Insert the Battery in Fire/Smoke sensor. Go to setup option in main unit, Type password. Go To Edit zone and select Edit RF Detector. Select serial number on the Control unit. Select 24hr sound zone and gave a zone name. Press configure button on Fire/Smoke sensor, code will generate, select Ok two times and save. You can add many Fire sensors with this system.

Q5 – How to configure Remote control (FOB)?

Go to setup option in main unit, Type password. Go To Edit zone and select Edit Remote, choose Add Press any key on remote for two times, code will generate. Select Ok and save. Total 9 FOB Remote can be used with this model.

Q6 – How to RESET Alarm system?

Open the SIM card cover, press & hold the Reset button. Switch ON. After 5 seconds, release the Reset button, LCD display “Reset OK”. System will go back to its default factory setting.

Q7 – How to control alarm system by an Android or IOS mobile phone?

Install the D9secure app from Google play. Go to D9secure setting and set same phone No. as used in Alarm system. Set password same as used in Alarm system.

Q8 – How to operate Alarm system by SMS?

Send 1234AA for Arm system ,Send 1234BB for Disarm system, Send 1234CC for audible alarm ON, Send 1234DD for audible alarm OFF Send 1234EE for Inquiry status, send 1234P for new Password. Type SMS and send it to the phone No of Alarm System. 1234 is the default Alarm system password.

Q9 – How many sensors can be configured with Alarm system?

95 Wireless & 4 Wired Sensor can be configured with Alarm System.

Q10 – What is the range of PIR sensor?

Range of the PIR sensor is 12-15 feet.

Q11 – Which type of SIM is used in Alarm System?

Any GSM SIM can be used in Alarm system.

Q12 – How to manage the PIR sensor sensitivity?

Open the PIR sensor. Level 1/2 is highly sensitive. Change Level to 2/3 for normal.

Q13 – How to add contact numbers in Alarm system?

Go to setup option in main unit, Type password (default -1234) Go to Basic setting. Select Setup Alert Number option Add numbers (SMS & call facility). You can add 10 Mobile contact of your family members.

Q14 – How to set zone name in Alarm system?

Type 1234B06#Bed Room# (example only) and send it to Alarm system phone no. 1234 is Alarm system password and 06 is sensor serial no.

Q15 – How to change password of D3D Alarm system?

Go to setup option in main unit, Type password (default -1234) Go to Advance setting and select modify password Type new password, press Ok.

Q16 – How much backup provided by Alarm system?

After power cut, it can provide up to 10 hours of backup.

Q17 – How much power required to operate the Alarm system?

12 Volt power adapter used in Alarm system.

Q18 – What is the battery life of wireless PIR sensors?

PIR sensors use 9 volt batteries, which can last up to 8- 9 months. Door/Window sensors use AA 1.5 volt batteries, which can last up to 7- 8 months.

Q19 – Can i change the battery saving mode?

Open the front panel of PIR sensor. Find the MODE and change Jumper to 1& 2(Normal) 2&3(High).

Q20 – What is the coverage area of main Control unit?

In open air ranges is 100 meters and in 70-80 meters with obstacles.

Q21 – Does alarm system indicates low battery?

Yes, Alarm system indicates low battery.

Q22 – Can I connect the lights with Alarm system?

Yes, you can connect one light with alarm system.

Q23 – How to install an alarm system?

All sensors are configured with alarm system. Just put batteries in all sensors and wall mount all as per your equirements. Please follow this link for more details .https://www.youtube.com/watch?v=B3MHxPFIdZM

Q24 – Is Infrared rays used in PIR sensors harmful for human?

Infrared rays are completely harmless. The frequency of these rays is lower than the frequency of TV’s remote control. There is no harm at all. PIR sensor captures the heat of human body and then transmits the signal to control unit.

Q25 – All sensors are activated or not, If GSM is not working?

All sensors and control unit are always active even if the GSM SIM is not working or zero balance or no signal. The system will always raise the siren if the motion is detected by any sensor (door or PIR). The system will not be able to call or send SMS on the mobile phone if there is no balance in the SIM card. So user need to make sure that there is sufficient balance in the SIM card inserted into the unit.

Q26-Can I extend my warranty?

For complete peace of mind, all the D3D security systems are provided with 1 year warranty. There is no need for you to extend the warranty, as our team always there to help, if any problem occurs with the system. After the 1 year warranty expires, we will repair and may even send you the replacement part for minimal fees. Our India based technical support team is always there to help you. Customers have not to worry about the extended warranty. These systems are fully tested in our lab for a long lifetime.

Q27 -There are several security systems products out there. What makes us better?

D3D is the market leader in the Security Alarm systems. D3D security has its offices in India, UK, Australia & USA. D3D is not just an online seller on eBay, Amazon etc., We specialized in our security products and customers service. We provide our security Alarm Systems to various Government bodies, Industries and homeowners. We have India based dedicated & specialized technical support team to help you with any after sales query or issue. Our systems are designed and tested in our labs by trained professional using the latest and hi-tech technology which is used Defence and Banking system. That’s why all D3D products come with complete 1 year warranty.

Q28-If the Internet breaks down, does my wireless security system still work?

D3D GSM Alarm Security system required NO internet connection. This system require only GSM SIM card (for Call & SMS facility).If there is no internet or internet connection fails down, there is no impact on Security Alarm System. Only the IP camera requires Internet connection, to view the live video on the Mobile.

Q29- What is the range of PIR sensor?

Detection Range = Vertical angle 60 degree, Horizontal angle 110 degree, 12m. Detection range is enough to cover any large room. This is one of the robust and maximum coverage sensor supplied with D3D alarm system. If still have any question/query, please feel free to contact D3D Technical support team on +91 (011)65554451 Full technical details of PIR sensor: Operating Voltage 9V Laminated Battery Detection Range Vertical angle 60degree, Horizontal angle 110 degree, 12m Standby Current less than 12uA Alarm Current less than 22mA RF Immunity > 20 V/m 10 – 1000 MHz
Sensitivity > 3300V/W
Noise(Vp-p) <200mV, (mVp-p)(25°C) Transmitting Freq. 433.92MHz Transmitting Distance minimum 100m( in the open area) Temperature Range -10°C to +50°C Relative Humidity 90% (25 ℃ ) Installation Mode Wall mounted by bracket Installation Height 2~2.3m Housing High-impact ABS Dimensions 107x59x45mm (HxWxD) Applications For indoor use. Corridor, Office, Room, Museum, Library, Finance Room, Warehouse, etc.

Q30-How does PIR sensor works?

The wireless PIR Motion detector is an INPUT DEVICE, The PIR-100B PIR motion detector is designed to provide detection of criminal intrusion through door frames and window frames into a protected area by sensing infrared energy (heat) emitting from an intruder’s body moving through a protected area. The MOTION SENSOR is commonly referred to as a PIR, which stands for passive Infrared. Upon detection of intrusion, the PIR-100B automatically generates an alarm signal to control panel. The sensor also provides a tamper contact output. The unit is RF and EMI Immunity to interferences produced by radio device. The unit is can be wall-mounted by means of a bracket.

Q31 -Who answer calls after working hours (10am to 7 pm)?

You can send us email after the working hours and one of our executive will contact you as soon as possible.

Q32 – Can we order additional Wireless PIR motion detectors and if so what is the cost of each Motions sensor unit?

Customers can order additional PIR sensors. Please contact with D3D sales team for latest price and offers.

Q33 – We may need 25-35 additional door/window sensors, will this system support all of them and if so what is the cost?

Model D9 supports 95 wireless sensors & 4 wired sensors. Customers can order any number of additional sensors with the model.

Q34 – What is the range of motion sensor detection?

Detection Range up to 25 meters.Vertical angle 60 degree, Horizontal angle 110 degree. Sensors can smoothly work within the distance of 100meters from main Control unit.

Q35 – In my area there is only 2G. Also, I need the fire alarm + 6 more contact breakers – will the system support that? And what will be the total cost?

Model D9 supports 95 wireless sensors & 4 wired sensors You can order any number of additional sensors with the model. For latest price and offer, please get in touch with D3D sales team. D3D System works perfectly work on 2G SIM card. No need of any internet connection.

Q36 – Do you give spare sensors & Repair services, what country it is made of & what voltage it works on?

Customers can get any number of additional sensors with D3D Security Systems. All D3D products come with full 1 year warranty. Dedicated technical support team is always there to help with any service or repair job. Authorised Sales & Service centres across major cities. PIR sensor = 6F22 (9V), Door/window = AA battery (1.5 V), Fire/Gas sensor =6F22 (9V).

Q37 – which country this is made in, what batteries are used for sensors, how to get more spares & sensors if required?

Made by D3D production unit across various countries. Battery Information, PIR sensor = 6F22 (9V), Door/window = AA battery (1.5 V), Fire/Gas sensor =6F22 (9V). You can contact us to buy any extra sensors/accessories.

Q38 – Can we order addition remote control FOBs?” tab_id=”1457162344586-ae3b4942-24af”]

Please contact D3D Sales team to order additional FOBs.

Q39 – What is the range of the sensors to communicate with control panel with walls in between?

Sensors can send signal up to 60-70 meters with the obstacles.

Q40 – In duplex -i have two doors – one on ground floor and another on 1st floor balcony. Can the system protect both with one controller?

Sensors to control panel supported distance is up to 100 meters. So the control panel installed on ground floor can easily communicate with wireless sensors installed on up to 3th floor.

Q41 – Do the main unit work in battery in case of power cut? What happen when primary number not able to reach?

Main unit has rechargeable battery with 10 hrs. of Power backup. System will keep calling & SMS all the configured numbers until any of the configured phone number is answered.

Q42 – which android app to control this device? Can I get from play store or send me link?

“D9 Secure” Android app is available on play store. User can also download the app from D3D website.

Q43 – Can we remove the door sensors and install PIR sensors in place of all four door sensors? How much would it cost extra?

Customers can replace all door sensors with PIR sensors, For latest price & offer, please contact D3D sales Team on toll free- 1800 123 1445

Q44 – Is the D3D control unit IP enabled (on WI-FI)? If not how does the android app communicate with the control unit?

Control unit communicate with mobile apps using the mobile messages. Message from mobile is received by SIM card in control unit. Control unit is not connected to internet. This keeps the control unit safe from internet hacker. Hope this answer helps you. For further query, please feel free to contact us on our toll free number- 1800 123 1445 or email- sales@d3dsecurity.com or visit – www.D3Dsecurity.com

Q45 – will this system manage false alarm due to insects or flies?

Smart D3D Alarm system will not show false alarm due to insects or flies.

Q46 – How difficult is it to install the system?

All D3D Security system comes pre-configured so no need of doing difficult installation. Just take out from the box and put on wall with a screw. Very easy to change any settings. Step by step installation videos are available on D3D website.

Q47 – I have a cat at home. Will the motion sensor get activated due to movements of pets?

For Pet immunity (dogs and cats), you can separately buy pet immune sensors. Kindly visit our web site for more info.

Q48 – Which battery is used in wireless motion detector and gas sensor? And can we replace the battery and reuse the product?

PIR sensor = 6F22 (9V), Door/window = AA battery (1.5 V), Fire/Gas sensor =6F22 (9V). All these batteries are easily available in market and very easy to replace in D3D systems and sensors

Q49.How can fix system on wall?

It’s very easy to fix Alarm system on wall. Just wall mount stand of Alarm system on wall with screws.

Q50.How many Gas & Fire sensor can be attach to this System?

User can configure 95 wireless Gas or Fire sensors (As per their Need).

Q51.How may I know that SIM is functional in my system or not?

User can know about the SIM is working or not, through Mobile APP and SMS.

Q52.What is the difference between Partial Arm & Full Arm?

In partial Arm, user can configure sensors as per their requirement on partial mode. When partial alarm is active, only those sensors will work which are configured partially. In Full Arm, all configured sensors are active.

Q53.Can I use any sensor for my Door bell?

User can configure a sensor for door bell.

Q54.what is the provision of BACKUP in case of power-cut?

In case of power-cut, Alarm system will provide 10hrs of backup.

Q55.Can I control any electronic gadget wirelessly with D9 unit?

User can successfully configure any electronic gadget with D9 security system. For e.g.: Electric door lock, Shutter lock, Fan, light etc.

Q56.Can user change system setting in D3D security system?

User can change setting as per there requirement.

Q57.How can I operate Mobile APP?

User can download d9secure from play store. Enter PHONE Number and PASSWORD of Alarm system in the APP and operate as per there need.

Q58.what happens if someone tries to disconnect main Control unit?

If someone tries to disconnect main control unit, Tamper sensor will trigger with Alarm, SMS and call. For this functionality kindly active tamper sensor in main control unit in setting option.

Q59.Can we use this Alarm system for Elderly’s daily life care?

User can use this Alarm system for Elderly’s daily life care.

Q60.What is meaning of SOS button and its function?

The definition of SOS is “Save Our Souls (Help!).When SOS button is triggered, this system automatically sends message and call to specified users without producing any sound by siren.

Q61.What is the meaning of 24Hr Sound Zone and Silent Zone?

24Hr sound zone means this type of sensor will trigger the alarm, message and call with/without ARM mode i.e. Fire sensor, Gas sensor 24 silent zone means this type of sensor will trigger the message and call without producing any sound in with/without ARM mode i.e. SOS and Panic button

Q62. How can I monitor the home area from outside?

In Mobile APP (D9secure) , in first page there is function of monitor. By pressing this button, system will automatically call the first user without any notification. By this call user can monitor the activity which is going in home premises and very helpful in one-way communication.

Q63. How WS1 & WS2 are used and what are these functions?

WS1/WS2 is wireless switches which can be connected with D9 model only. This is used for running electronic appliances from Mobile APP like Garage (Gate) and Lights. WS1 means one input and one output. WS2 means one input and two outputs. For more Information kindly contact D3D or refer the video link.

Q64.Any sensor like Door bell, can be used with Alarm system?

User can choose Door bell (10th option) at the time of configuring the sensor. By choosing this option, whenever this type of sensors triggered main unit produces doorbell sound for six times without raising any alarm, message and call.

Q65. Is this Alarm system capable of monitoring the temperature?

User can monitor the current temperature of the place on the LCD screen of the main unit. User can also set the temperature alert so whenever the temperature goes beyond this limit range this system will raise Alarm with CALL and message.

Q66.Can I use more than one wireless siren?

System has its own inbuilt Siren and one wireless siren is also provided in the package .In addition one wired siren can be used with the system. Wired siren should be requires 9 volt adapter

Q67.Can the Alarm sound time is increase/decrease?

User can easily increase/decrease the Alarm sound time by 0-999 seconds.

Q68. What is the meaning of “call to Arm and stay”?

“Call to Arm and Stay “means that system changes its status from Away Arm to Stay Arm.

Q69. What is the meaning of “call to wait answer?

“Call to Wait answer” means that system needs to press call button to answer the call in.

Q70.what is the meaning of “Call to Talk?

“Call to Talk” means system answer the call automatically.

Q71.Can I delay the sound of Alarm?

User can delay the sound of alarm as per his convenience by 0-999 seconds.

Q72. Can is change Zone name?

User can easily change zone name by Mobile APP or SMS.

Q73. How could you define zones?

User can define Zone by 1234B06#Bed Room# (example only) and send it to Alarm system phone no. 1234 is Alarm system password and 06 is sensor serial no.

Q74. What is the meaning of zones no. and Zone type?

Zones No. specify the no. of sensor required by the user’s need. In D9 model total 99 types of zones no. are available. Zones Type specifies the type of sensor required by the user’s need. In D9 model total 10 types of zones are available.

Q75. How to Bypass a specific zone?

Enter the two-digit number for the zone a user want to bypass, single digit zones must be preceded by a zero for e.g.: “03”, “06” ,or “09”,etc. Press the Disarm button, wait for the LCD display a “Zone xx Bypass” message, the zone bypassed confirmed

Q76.is main Control Unit indicates low battery?

D3D Alarm system indicates low battery status by SMS.

Q77. What to do, if main control unit shows no GSM signal?

Possibilities are: Backup battery low voltage GSM module connection loose transportation. GSM signal is too weak. Solution Plug the AC/DC power adapter. Please take the panel to a mobile phone repair store, and then ask the engineer to check the GSM connection. MODULE SOCKET AND THE GSM module Please change another location to install the alarm panel.

Q78. What to do, if main control unit turns for AUTO START?

If main control unit is turn on AUTO START may be due to low battery voltage. Kindly, plug the AC/DC power adapter

Q79.why there is No SMS/Call when alarm, no action when you send SMS COMMAND?

For this issue user needs to contact, GSM Operator communication protocol. It is also possible user didn’t setup SMS alert/call receiver’s phone numbers. Kindly type in Caps lock in the SMS. Solution Change another GSM operator SIM card for test. Setting SMS alert/call receiver’s phone numbers correctly, e.g. .: country code. Check the commands with CAPS LOCK and correct format.

Q80.Cannot calls in to the alarm panel?

Kindly check for correct Country code and also check GSM signal. Please put the alarm panel in strong signal coverage area.

Q81.why there is big noise while two way talk?

This may happen either due to Near-cross interference or poor GSM signal.

Q82.How to configure wired PIR Sensor?

Q83.How to configure Shuter Sensor?

Q84.How to configure vibration Sensor?