FAQ


Q1 - How to view the live video of D3D IP camera on mobile phone?

Ans. Install the D3Dlive app from Google play or iOS app store. Open the mobile app & signup to create new user ID with password Sign-in and add IPcamera ,scan / write IP camera UID and save. If you forgetthe password,pleasecontact D3D support team.


Q2 - How to view the live video of D3D IP camera on PC / Laptop ?

Ans. Install the D3D Search Tool software from D3D CD or d3dsecurity.com Plug power adapter and Connectan IP camera with LAN & Router. Open D3D Search Tool,select IP address and in OPEN,type user-name and password By default,user-name and password are admin.


Q3 – How to ConfigureD3D IP camera with Wi-Fi ?

Ans. Go to system setting of an IP camera and click on network tab Go to Wi-Fi option.Select your Wi-Fi network (SSID) type password,select Ok and then Refresh.Now you can unplug the LAN cable.

 

Q4 – How to do video recording in an IP camera ?

Ans. Open the D3D Search Tool & go to system setting Find the local storage path and define the location to record the videos Go to the live video and click on recording symbol

 

Q5 – How to do mail setting in an IP camera ?

Ans.Go to system setting and click on Alarm tab,Go to Email setting and fill up all requirements,select test and save.

 

Q6 – How to download D3D Search Tool software ?

Ans. Go to d3dsecurtiy.com Select Technical documents and click on D3D Search Tool.


Q7 – How to change password for an IP camera ?

Ans. Go to system setting and click on system tab Go to User account and change password .Choose save


Q8 – How to configure FTP server?

Ans. Install the File Zilla software Follow these link for more detai https://www.d3dsecurity.com/downloads.html


Q9 – I forgot camera password,how can I find it ?

Ans. Please go to reset button at the bottom of an IP camera. Press Reset button till IP camera


Q10 – Does it have own memory or not ?

Ans. It has support of upto 32 GB SD card. Don’t have its own memory.


Q11 – Can we use it Outdoor ?

Ans. It can be placed outdoor but it is not a waterproof product.


Q12 – Can we access it from other location in PC/laptop ?

Ans. Yes, it can be access from other location by Port Forwarding feature.

 

Q13 – How to configure Port Forwarding?

Ans. Please find IP address and port number of camerain D3D Search Tool. Go to your Wi-Fi router setting and select Port Forwarding option. Follow this link for more details -https://www.d3dsecurity.com/downloads.html

 

Q14 – Does IP camera works at night ?

Ans. Yes, It supports night visionupto 10 meters.


Q15 – What is thecoverage area of an IP camera?

Ans. Its coverage area is 40-50 meters.


Q16 –Can it work without Internet ?

Ans. Yes, It can be used without internet, but cannot access it on other location or mobile.


Q17 – What is the default password for camera ?

Ans. The default password of the camera is admin.


Q18 – What is the limitation for access on mobile apps?

Ans. We provide unlimited access to your camera for free.


Q19 – Can it record video in PC/laptop ?

Ans. Yes, it can record video on PC/Laptop /External HDD/Pen drive.

 

Q20 – Does its work with dongle ?

Ans. Yes, It work with Wi-Fi dongle only.

 

Q21 –Do I need a DVR with my IP camera ?

Ans. NO, IP Camera has inbuilt NVR.


Q22 – What is the resolution of anIP camera ?

Ans. The resolution of an IP camera is 1280*720.


Q23 - Is there any Internal memory in the D3D IP Camera ?

Ans. D3D IP camera do not need internal memory as the camera can save the images and videos on the mobile phone and computer directly. With this function, if the thieves break the camera, the images and videos are still safe in the phone or computer memory. User can also specify a FTP path to save the images automatically on the remote FTP server. This is the main feature of an IP camera, where you can access and save images of IP camera through the internet. It supports upto 32GB SD card.


Q24-Can we do recording for a week or month ?

Ans. Using the mobile app or web GUI record function, user can record for as long as the hard disk of computer or Iphone allows. There is no limit or restriction from the D3D IP camera. User can also specify a FTP path to save the images automatically on the remote FTP server. You can also attach external hard drive or pen drive to the computer and can save the images on that.


Q25-Where the data will save if system is off ?

Ans. Images and videos will be safe in the computer or phone hard disk. IP Camera should remain ON to record the video or images.


Q26 - Is this camera waterproof, also can I record to my computer HDD with LAN cable without internet ?

Ans. Yes you can record the live video from D3D IP camera in the Computer Hard disk with LAN cable without internet. D3D IP camera also has a SD card slot to record the video/images directly on memory card.Camera should be avoided to use in direct water.


Q27 - How many megapixel is the camera is it 1.0 or 2.0 MP ?

Ans. D3D IP camera has Full HD 1280x720 resolution with night vision up to 10 meters. This is the main feature of D3D IP Camera which makes it different from other cheap quality cameras available in the market.


Q28 - Is there an app for IOS. The D3D website is not working. Do I need to have DNS configuration and can I view the camera if I am outside India?

Ans. Yes 'D3Dlive' App is available for Iphone & Android users. You can also download the iOS& Android apps from D3D website. For Mobile users there is no need to do any DNS configuration to view the live video. Just plug in the power supply and you are ready to view the live video of your home/business from anywhere in the world. If you want to access the D3D IP camera on Your PC or Laptop, port forwarding should be done in network router. To help customers, step by step guide and configuration videos are available on D3D website.


Q29 - How difficult is it to install the system?

Ans. Plug & Play is the main feature of D3D IP Camera. Just connect the camera to power supply & D3D mobile app will automatically detect the camera and you are ready to view the live video of your home/business from anywhere in the world. Installation and configuration videos are available on D3D website to help you with advanced settings. Dedicated and trained D3D Technical Support team is always there to help customers with any installation query.


Q30- I have dsl-2750u wireless n adsl2+ 4-port Wi-Fi router. Will it be compatible with that router? Can it record wirelessly on laptop ?

Ans. Yes, D3D IP Camera is compatible with this router. You can record and see the playback videos clips wirelessly on laptop from anywhere in the world.


Q31- How we can install it to view and record on the PC ?

Ans. Using the D3D search tool CD, install the application on laptop. D3D Search tool will automatically detect the D3D IP camera on the network. Using the D3D Search application you can record the live video directly on computer hard disk.

 

Q1. How to Install IP Camera D8801?

Ans: Install ‘D3DCAM’ Mobile App in Mobile. Open the application and click on ‘Add Camera’ . Click on ‘Wireless Installation’ . Scan the ‘UID’ from bottom of IP camera. Enter your ‘WIFI’ passwordand will get a ‘POP UP’. Click on ‘OK’ andYou will get Configuration Sound. Keep your Mobile near to your Camera. Enter your by default password ‘admin’. Click on done ,it will show ‘Online’ and it’s ready to use .


Q2. How to do motion setting?

Ans: Open ‘Mobile Application’ Click on ‘Setting Icon’ and Select ‘Alarm Setting’. Select ‘ON’ Motion Detection then click on ‘Apply’ . Click on ‘Action With Alarm’and Change setting according to user need. Click on ‘Apply’.


Q3. How to watch recording on mobile phone?

Ans: Open ‘Mobile Application’. Bottom of the Mobile ,you will able to see Four Icon (Camera, Picture ,Video and About ) Click On ‘Video’ icon and choose ‘Online’ Option. You can view your ‘Recorded Videos’.


Q4. How to do change Wi-Fi network?

Ans: Open‘Mobile Application’. Go to the ‘Setting’ Icon. Choose ‘Wi-Fi Setting’and Click on ‘Wi-Fi Manager. SelectWi-Fi according to you and enter that Wi-Fi password. Then click on Link.


Q5. How to do recording in mobile phone?

Ans: Open Mobile Application .click on Camera. You will see Four Icon i.e. Mice, Camera, Video Recording, Video Resolution. Click On ‘Video Recording’ . Recording will be automatically start.


Q6. How to configure email id with camera ?

Ans: Open Mobile Application and Click On ‘Setting’ Icon. Choose ‘Email Setting’ Enter Email Id, password, subject and message.


Q7.How to do change wi-fi network N?

Ans: Same as Above


Q8.How to change video resolution?

Ans: Open Mobile Application Click on Camera You will see Four Icon i.e.Mice, Camera, Video Recording, Video Resolution. Click on Video Resolution. Select Max or Low as per User Need.


Q9. How to do recording in mobile phone ?

Ans: Same as Above


Q10. How to capture picture through mobile phone?

Ans: Open Mobile Application Click on Camera you will able to see Four Icon.(Mice,Camera,Video Recording,Video Resolution) Click on Camera Icon.


Q11. How to preset?


Q12.How to change password

Ans: Open ‘Mobile Application’ and Click on ‘Setting’ Icon. Click on ‘Edit Password’ Enter the old password and Desire Password. Click on ‘ Edit Password’ and password will change .


Q13.How to configure ip camera with mobile hotspot?

Ans:For Connecting Through Mobile Hotspot ,require two Mobile (Mobile A and Mobile B) . On ‘Mobile A’ hotspot and connect with ‘Mobile B’. Open the ‘Mobile B’ and click on ‘Add Camera’ . Click on ‘Wireless Installation’ . Scan the ‘UID’ from bottom of IP camera. Enter your ‘WIFI’ password and will get a ‘POP UP’. Click on ‘OK’ and You will get Configuration Sound. Keep your Mobile near to your Camera. Enter your by default password “admin”. Click on done ,it will show ‘Online’ and it’s ready to use.


Q14.How to know sd card working or not ?

Ans: Open Mobile Application. Click On ‘Setting’ Icon. Go to ‘SD Card Setting’. You will see SD Card Information ,it means it is working.


Q15.How to play SD Card Recording in PC ?

Ans: 2 ways to play SD Card Recording in PC. a) You have to access your camera in PC Through local network only. b) Remove the SD Card from your Camera and Connect it with the Pc or Laptop through Card Reader or other source.


Q16. Can I use it as outdoor(in direct sun light) security camera ? i mean under color sheet in the parking area, won’t be affected by rain.

Ans: It can be used outdoor under a shed, but should be protected from direct sunlight and rain.


Q17.In Mobile app, zoom function is not working. how it can be enabled ?

Ans: I would like to tell you that in this model, zoom function will not working in mobile app. Zoom function will do work on PC/laptop using D3D Search tool software.


Q18. In 32 GB Card, how many daysrecord the Video ?

Ans: With 32 GB card, camera can do up to 15 days of continuous recording. After the memory card is full, camera will automatically start the fresh recording by deleting old ones. If the recording is set to motion detection, camera will only record when any motion is detected. In that case 32 GB card can easily record for 2-3 months in normal house.


Q19. can I hang on ceiling ?

Ans: Yes, the camera can be installed on ceiling, wall & desk etc. Mounting brackets & screw are supplied with the camera.


Q20. Can i connect this to hikvisonNVR ?

Ans: Based on IP technology, this camera can be easily connected to any NVR


Q21. If i have no Wi-Fi router only 4g mobile hotspot then camera will connect with 4g hotspot to first time configuration?

Ans: Yes camera will directly configured with 4G hotspot.


Q22. Do i need internet to check videos through my cell phone when i'm in the room? will this work without internet at all?

Ans: You would not require Internet if you want to view the video at home and you are on the same wifi network. If you need to view away from home it would be required. It also supports Onvif so software such as imegacam for Android works offline, off your WiFi.


Q23. can I transfer the recording from camera sd to mobile or Pc , without remove sd from camera ?

Ans: Yes SD card recordings can be accessed on mobile and PC without taking the card out from the camera.


Q24. Does it need any network cable to connect to internet modem ?

Ans: There is no need of any network cable. The camera connect with Home internet using Wi-Fi function. The wireless feature help user to install camera anywhere without doing any extra wiring. No need to mess wires around home.


Q25. Can i see live streaming on wifilan without internet ?

Ans: Yes you can see live streaming on the same wi-fi network without internet. But please not if you want to see the live video outside the home network. it will need internet connection.

Q1. How to Install IP Camera D8810?

Ans: Install ‘D3DCAM’ Mobile App in Mobile. Open the application and click on ‘Add Camera’ . Click on ‘Wireless Installation’ . Scan the ‘UID’ from bottom of IP camera. Enter your ‘WIFI’ password and will get a ‘POP UP’. Click on ‘OK’ and You will get Configuration Sound. Keep your Mobile near to your Camera. Enter your by default password ‘admin’. Click on done ,it will show ‘Online’ and it’s ready to use .


Q2. How to do motion setting?

Ans: Open ‘Mobile Application’ Click on ‘Setting Icon’ and Select ‘Alarm Setting’. Select ‘ON’ Motion Detection then click on ‘Apply’ . Click on ‘Action With Alarm’and Change setting according to user need. Click on ‘Apply’.


Q3. How to watch recording on mobile phone?

Ans: Open ‘Mobile Application’. Bottom of the Mobile ,you will able to see Four Icon (Camera, Picture ,Video and About ) Click On ‘Video’ icon and choose ‘Online’ Option. You can view your ‘Recorded Videos’.


Q4. How to do change Wi-Fi network?

Ans: Open‘Mobile Application’. Go to the ‘Setting’ Icon. Choose ‘Wi-Fi Setting’ and Click on ‘Wi-Fi Manager. SelectWi-Fi according to you and enter that Wi-Fi password. Then click on Link.


Q5. How to do recording in mobile phone?

Ans: Open Mobile Application .click on Camera. You will see Four Icon i.e. Mice, Camera, Video Recording, Video Resolution. Click On ‘Video Recording’ . Recording will be automatically start.


Q6. How to configure email id with camera ?

Ans: Open Mobile Application and Click On ‘Setting’ Icon. Choose ‘Email Setting’ Enter Email Id, password, subject and message.


Q7.How to do change wi-fi network N?

Ans: Same as Above.


Q8.How to change video resolution?

Ans: Open Mobile Application Click on Camera You will see Four Icon i.e.Mice, Camera, Video Recording, Video Resolution. Click on Video Resolution. Select Max or Low as per User Need.


Q9.how to do recording in mobile phone?

Ans: Same as Above.


Q10. How to capture picture through mobile phone?

Ans: Open Mobile Application Click on Camera you will able to see Four Icon.(Mice,Camera,Video Recording,Video Resolution) Click on Camera Icon.


Q11. How to preset ?

Ans:


Q12.How to change password?

Ans: Open ‘Mobile Application’ and Click on ‘Setting’ Icon. Click on ‘Edit Password’ Enter the old password and Desire Password. Click on ‘ Edit Password’ and password will change .


Q13.How to configure ip camera with mobile hotspot?

Ans: For Connecting Through Mobile Hotspot ,require two Mobile (Mobile A and Mobile B) . On ‘Mobile A’ hotspot and connect with ‘Mobile B’. Open the ‘Mobile B’ and click on ‘Add Camera’ . Click on ‘Wireless Installation’ . Scan the ‘UID’ from bottom of IP camera. Enter your ‘WIFI’ password and will get a ‘POP UP’. Click on ‘OK’ and You will get Configuration Sound. Keep your Mobile near to your Camera. Enter your by default password “admin”. Click on done ,it will show ‘Online’ and it’s ready to use.


Q14.How to know sd card working or not?

Ans: Open Mobile Application. Click On ‘Setting’ Icon. Go to ‘SD Card Setting’. You will see SD Card Information ,it means it is working.


Q15.How to play SD Card Recording in PC?

Ans: 2 ways to play SD Card Recording in PC. a) You have to access your camera in PC Through local network only. b) Remove the SD Card from your Camera and Connect it with the Pc or Laptop through Card Reader or other source.


Q16. Can I use it as outdoor(in direct sun light) security camera ? i mean under color sheet in the parking area, won’t be affected by rain.

Ans: It can be used outdoor under a shed, but should be protected from direct sunlight and rain


Q17.In Mobile app, zoom function is not working. how it can be enabled?

Ans: i would like to tell you that in this model, zoom function will not working in mobile app. Zoom function will do work on PC/laptop using D3D Search tool software.


Q18. In 32 GB Card, how many daysrecord the Video?

Ans: With 32 GB card, camera can do up to 15 days of continuous recording. After the memory card is full, camera will automatically start the fresh recording by deleting old ones. If the recording is set to motion detection, camera will only record when any motion is detected. In that case 32 GB card can easily record for 2-3 months in normal house


Q19. can I hang on ceiling ?

Ans: Yes, the camera can be installed on ceiling, wall & desk etc. Mounting brackets & screw are supplied with the camera.


Q20. Can i connect this to hikvison NVR ?

Ans: Based on IP technology, this camera can be easily connected to any NVR.


Q21. If i have no Wi-Fi router only 4g mobile hotspot then camera will connect with 4g hotspot to first time configuration?

Ans: Yes camera will directly configured with 4G hotspot.


Q22. Do i need internet to check videos through my cell phone when i'm in the room? will this work without internet at all?

Ans: You would not require Internet if you want to view the video at home and you are on the same wifi network. If you need to view away from home it would be required. It also supports Onvif so software such as imegacam for Android works offline, off your WiFi.


Q23. can I transfer the recording from camera sd to mobile or Pc , without remove sd from camera ?

Ans: Yes SD card recordings can be accessed on mobile and PC without taking the card out from the camera.


Q24. Does it need any network cable to connect to internet modem ?

Ans: There is no need of any network cable. The camera connect with Home internet using Wi-Fi function. The wireless feature help user to install camera anywhere without doing any extra wiring. No need to mess wires around home.


Q25. Can i see live streaming on wifi lan without internet ?

Ans: Yes you can see live streaming on the same wi-fi network without internet. But please not if you want to see the live video outside the home network. it will need internet connection.


Q1. How to do video recording in mobile phone?

Ans: There are two ways live video can be recorded

1- In Camera SD Card

• To record in camera SD card, insert a micro SD card in camera card slot.

• Camera will automatically start recording in SD card.

2- In Mobile phone

• Open Mobile Application.

• Click on 'Recording icon’, recording will be automatically started.


 

Q2. How to share camera?

Ans. To share camera Steps are:

1. Open Mobile Application.

2. Click on 'Setting Icon'

3. Click on 'Share Device'

4. Add your Friends or Relatives email id to share. Note : Shared email id must be registered with mobile APP (IPC360)


Q3. How to watch recorded video in mobile phone?

To watch recording: Steps are:-

Open 'Mobile Application’. Click ‘Camera’. Drag the bottom row of ‘Playback’ right to left according to the previous time . Easily view the ‘Recording’.


Q4. How to do recording in memory card?

Ans.To do recording in memory card. Steps are:

1. Insert 'Memory Card’ in camera.

2. Recording will be automatically start.


Q5. In case of mobile app is not running, Should I receive motion detection alert?

Ans . Yes you will receive motion detection alert Images by sound notification on mobile phone.


Q6. Does the App give you motion alerts?

Ans. Yes the application gives motion detection alerts. To configure motion detection alert in phone. Steps are:

1. Open 'Mobile Application’.

2. Insert the 'Memory Card' in the camera.

3. Click on ‘Setting Icon’.

4. 'On' the 'Alert switch'


Q7. Is this waterproof and is it an external camera to use outdoors?

Ans. These cameras are not water proof. But under the ceiling, it can be used for outdoor purposes.


Q8. Is the camera will still record the videos while it’s disconnected with Wi-Fi?

Ans. Yes, it will be automatically record the video once it lost the internet connection.


Q9. How many cameras can be added to an account?

Ans. An added account, with the 'Primary camera' we can add two ‘additional cameras’ at a point of time.


Q10. What is the range of the camera?

Ans.This Camera is working Horizontally 182°and Vertically 95° and the range of the camera is 20 Meter.


Q11. Why I am not able to listen the audio during camera is on?

Ans. Possible reason -:

1: Audio device will not work properly, when no audio device connect with IP camera or server.

Solutions:-

1. Check the 'Audio' Option is enable or disable, it should be always enable if you want to listen the audio if camera is on.

2. Still you are facing the problem, Go on 'Setting' icon and Open the 'Sound' setting and set all the functions according to your uses.


Q12. Why I am not able to start the camera after giving power supply?

Ans. This camera has a feature of plug and play. If you will plug the camera, you will see a red light blink, it means camera is ready to use, but if you will not see the red light blink, then you have to reset the camera.

Process to reset the camera:-

1. Ensure plug the camera.

2. Insert the pin into the reset hole on the camera and press firmly and push the tool straight and Camera will create a sound.

3. Your camera will reset and you will ready to use it .


Q13. Can I change the sound setting?

Ans. Yes, you can change the sound setting. Process for changing the Sound setting:-

1. Open the 'Camera'.

2. Click on 'Setting' Icon.

3. Select 'Sound' option.

4. Enable the functions according to your uses.


Q14. How to change the time setting?

Ans.To change the time setting. Steps are:

1. Open mobile application

2. Click on setting icon.

3. Open language and time zone setting.

4. Select 'GMT+05:30' in 'Time zone setting'.


Q15. How to reset camera?

Ans. Process to reset the camera:-

1. Ensure plug the camera.

2. Insert the pin into the reset hole on the camera and press firmly and push the tool straight and Camera will create a sound.

3. Your camera will reset and you will ready to use it.


Q16. After changing the Wi-Fi router, I am unable to access the camera?

Ans. Process to reconnect to the camera to Wi-Fi:-

1. Ensure plug the camera.

2. Insert the pin into the reset hole on the camera and press firmly and push the tool straight and Camera will create a sound.

3. Your camera will reset and you will ready to use it.


Q17. How to delete the camera from my account?

Ans.To show how to delete the camera from your account. Steps are:

1. Open mobile application & sign up.

2. Click on ‘Delete’ icon and delete the camera.

3. Now the camera has delete from your account.

Q1. How to do video recording in mobile phone?

Ans. There are two ways live video can be recorded

  • In Camera SD Card
  • To record in camera SD card, insert a micro SD card in camera card slot.
  • Camera will automatically start recording in SD card.
  • In Mobile phone
  • Open Mobile Application.
  • Click on 'Recording icon’, recording will be automatically started.

Q2. How to share camera?

Ans. To share camera
Steps are:
1. Open Mobile Application.
2. Click on 'Setting Icon'
3. Click on 'Share Device'
4. Add your Friends or Relatives email id to share.


Note : Shared email id must be registered with mobile app(IPC360)


Q3. How to watch recorded video in mobile phone?

Ans.To watch recording:
Steps are:-
Open 'Mobile Application’.
Click ‘Camera’.
Drag the bottom row of ‘Playback’ right to left according to the previous time.
Easily view the ‘Recording’.


Q4. How to do recording in memory card?

Ans.To do recording in memory card.
Steps are:
1. Insert 'Memory Card’ in camera.
2. Recording will be automatically start.


Q5. In case of mobile app is not running, Should I receive motion detection alert?

Ans.Yes you will receive motion detection alert Images by sound notification on mobile phone.


Q6. Does the App give you motion alerts?

Ans. Yes the application gives motion detection alerts. To configure motion detection alert in phone.
Steps are:
1. Open 'Mobile Application’.
2. Insert the 'Memory Card' in the camera.
3. Click on ‘Setting Icon’.
4. 'On' the 'Alert switch'


Q7. Is this waterproof and is it an external camera to use outdoors?

Ans. These cameras are not water proof. But under the ceiling, it can be used for outdoor purposes.


Q8. Is the camera will still record the videos while it’s disconnected with Wi-Fi?

Ans. Yes, it will be automatically record the video once it lost the internet connection.


Q9. How many cameras can be added to an account?

Ans. An added account, with the 'Primary camera' we can add two ‘additional cameras’ at a point of time.


Q10. What is the range of the camera?

Ans.This Camera is working Horizontally 360°and Vertically 360° and the range of the camera is 20 Meter.


Q11. Why I am not able to listen the audio during camera is on?

Ans. Possible reason -:
1: Audio device will not work properly, when no audio device connect with IP camera or server.
Solutions:-
1. Check the 'Audio' Option is enable or disable, it should be always enable if you want to listen the audio if camera is on.
2. Still you are facing the problem, Go on 'Setting' icon and Open the 'Sound' setting and set all the functions according to your uses.


Q12. Why I am not able to start the camera after giving power supply?

Ans. This camera has a feature of plug and play. If you will plug the camera, you will see a red light blink, it means camera is ready to use, but if you will not see the red light blink, then you have to reset the camera.
Process to reset the camera:-
1. Ensure plug the camera.
2. Insert the pin into the reset hole on the camera and press firmly and push the tool straight and Camera will create a sound.
3. Your camera will reset and you will ready to use it .


Q13. Can I change the sound setting ?

Ans. Yes, you can change the sound setting.
Process for changing the Sound setting:-
1. Open the 'Camera'.
2. Click on 'Setting' Icon.
3. Select 'Sound' option.
4. Enable the functions according to your uses.


Q14. How to change the time setting ?

Ans. To change the time setting.
Steps are:
1. Open mobile application
2. Click on setting icon.
3. Open language and time zone setting.
4. Select 'GMT+05:30' in 'Time zone setting'


Q15. How to reset camera?

Ans. Process to reset the camera:-
1. Ensure plug the camera.
2. Insert the pin into the reset hole on the camera and press firmly and push the tool straight and Camera will create a sound.
3. Your camera will reset and you will ready to use it.


Q16. After changing the Wi-Fi router, I am unable to access the camera?

 Ans. Process to reconnect to the camera to Wi-Fi:-
1. Ensure plug the camera.
2. Insert the pin into the reset hole on the camera and press firmly and push the tool straight and Camera will create a sound.
3. Your camera will reset and you will ready to use it.


Q17. How to delete the camera from my account?

Ans.To show how to delete the camera from your account.
Steps are:
1. Open mobile application & sign up.
2. Click on ‘Delete’ icon and delete the camera.
3. Now the camera has delete from your account.

Security System – D9

Q1 – How to configure PIR sensor ?

Insert The Battery in PIR sensor. Go to setup option in main unit, Type password (Default -1234) Go To Edit zone and select Edit RF Detector.
Choose Zone number from 6, where you want to configure PIR sensor. Choose zone name according to your requirement.
Turn on PIR sensor, code will generate, select ok again, re-confirm it and save.


Q2 – How to configure Door/Window sensor ?

Insert the Battery in Door/Window sensor. Go to setup option in main unit, Type password. Go To Edit zone and select Edit RF Detector. Choose Zone number from 6, where you want to configure Door/Window sensor Choose zone name according to your requirement. Turn on Door/Window sensor, code will generate, select Ok, re-confirm it and save.


Q3 – How to configure Gas sensor?

Plug the power Adapter of Gas sensor. Go to setup option in main unit, Type password. Go To Edit zone and select Edit RF Detector. Choose Zone number from 6, on the Control unit. Select 24hr sound zone and gave a zone name. Press configure button on gas sensor, code will generate, select ok two times and save. You can add many Gas sensors with this system.


Q4 – How to configure Fire /Smoke sensor?

Insert the Battery in Fire/Smoke sensor. Go to setup option in main unit, Type password. Go To Edit zone and select Edit RF Detector. Select serial number on the Control unit. Select 24hr sound zone and gave a zone name. Press configure button on Fire/Smoke sensor, code will generate, select Ok two times and save. You can add many Fire sensors with this system.


Q5 – How to configure Remote control (FOB)?

Go to setup option in main unit, Type password. Go To Edit zone and select Edit Remote, choose Add Press any key on remote for two times, code will generate. Select Ok and save. Total 9 FOB Remote can be used with this model.


Q6 – How to RESET Alarm system?

Open the SIM card cover, press & hold the Reset button. Switch ON. After 5 seconds, release the Reset button, LCD display “Reset OK”. System will go back to its default factory setting.


Q7 – How to control alarm system by an Android or IOS mobile phone?

Install the D9secure app from Google play. Go to D9secure setting and set same phone No. as used in Alarm system. Set password same as used in Alarm system.


Q8 – How to operate Alarm system by SMS?

Send 1234AA for Arm system ,Send 1234BB for Disarm system, Send 1234CC for audible alarm ON, Send 1234DD for audible alarm OFF Send 1234EE for Inquiry status, send 1234P for new Password. Type SMS and send it to the phone No of Alarm System. 1234 is the default Alarm system password.

Q9 – How many sensors can be configured with Alarm system?

95 Wireless & 4 Wired Sensor can be configured with Alarm System.

Q10 – What is the range of PIR sensor?

Range of the PIR sensor is 12-15 feet.

Q11 – Which type of SIM is used in Alarm System?

Any GSM SIM can be used in Alarm system.

Q12 – How to manage the PIR sensor sensitivity?

Open the PIR sensor. Level 1/2 is highly sensitive. Change Level to 2/3 for normal.


Q13 – How to add contact numbers in Alarm system?

Go to setup option in main unit, Type password (default -1234) Go to Basic setting. Select Setup Alert Number option Add numbers (SMS & call facility). You can add 10 Mobile contact of your family members.


Q14 – How to set zone name in Alarm system?

Type 1234B06#Bed Room# (example only) and send it to Alarm system phone no. 1234 is Alarm system password and 06 is sensor serial no.

Q15 – How to change password of D3D Alarm system?

Go to setup option in main unit, Type password (default -1234) Go to Advance setting and select modify password Type new password, press Ok.

Q16 – How much backup provided by Alarm system?

After power cut, it can provide up to 10 hours of backup.

Q17 – How much power required to operate the Alarm system?

12 Volt power adapter used in Alarm system.

Q18 – What is the battery life of wireless PIR sensors?

PIR sensors use 9 volt batteries, which can last up to 8- 9 months. Door/Window sensors use AA 1.5 volt batteries, which can last up to 7- 8 months.

Q19 – Can i change the battery saving mode?

Open the front panel of PIR sensor. Find the MODE and change Jumper to 1& 2(Normal) 2&3(High).


Q20 – What is the coverage area of main Control unit?

In open air ranges is 100 meters and in 70-80 meters with obstacles.

Q21 – Does alarm system indicates low battery?

Yes, Alarm system indicates low battery.

Q22 – Can I connect the lights with Alarm system?

Yes, you can connect one light with alarm system.

Q23 – How to install an alarm system?

All sensors are configured with alarm system. Just put batteries in all sensors and wall mount all as per your equirements. Please follow this link for more details .https://www.youtube.com/watch?v=B3MHxPFIdZM

Q24 – Is Infrared rays used in PIR sensors harmful for human?

Infrared rays are completely harmless. The frequency of these rays is lower than the frequency of TV’s remote control. There is no harm at all. PIR sensor captures the heat of human body and then transmits the signal to control unit.

Q25 – All sensors are activated or not, If GSM is not working?

All sensors and control unit are always active even if the GSM SIM is not working or zero balance or no signal. The system will always raise the siren if the motion is detected by any sensor (door or PIR). The system will not be able to call or send SMS on the mobile phone if there is no balance in the SIM card. So user need to make sure that there is sufficient balance in the SIM card inserted into the unit.

Q26-Can I extend my warranty?

For complete peace of mind, all the D3D security systems are provided with 1 year warranty. There is no need for you to extend the warranty, as our team always there to help, if any problem occurs with the system. After the 1 year warranty expires, we will repair and may even send you the replacement part for minimal fees. Our India based technical support team is always there to help you. Customers have not to worry about the extended warranty. These systems are fully tested in our lab for a long lifetime.

Q27 -There are several security systems products out there. What makes us better?

D3D is the market leader in the Security Alarm systems. D3D security has its offices in India, UK, Australia & USA. D3D is not just an online seller on eBay, Amazon etc., We specialized in our security products and customers service. We provide our security Alarm Systems to various Government bodies, Industries and homeowners. We have India based dedicated & specialized technical support team to help you with any after sales query or issue. Our systems are designed and tested in our labs by trained professional using the latest and hi-tech technology which is used Defence and Banking system. That’s why all D3D products come with complete 1 year warranty.

Q28-If the Internet breaks down, does my wireless security system still work?

D3D GSM Alarm Security system required NO internet connection. This system require only GSM SIM card (for Call & SMS facility).If there is no internet or internet connection fails down, there is no impact on Security Alarm System. Only the IP camera requires Internet connection, to view the live video on the Mobile.

Q29- What is the range of PIR sensor?

Detection Range = Vertical angle 60 degree, Horizontal angle 110 degree, 12m. Detection range is enough to cover any large room. This is one of the robust and maximum coverage sensor supplied with D3D alarm system. If still have any question/query, please feel free to contact D3D Technical support team on +91 (011)65554451 Full technical details of PIR sensor: Operating Voltage 9V Laminated Battery Detection Range Vertical angle 60degree, Horizontal angle 110 degree, 12m Standby Current less than 12uA Alarm Current less than 22mA RF Immunity > 20 V/m 10 – 1000 MHz
Sensitivity > 3300V/W
Noise(Vp-p) <200mV, (mVp-p)(25°C) Transmitting Freq. 433.92MHz Transmitting Distance minimum 100m( in the open area) Temperature Range -10°C to +50°C Relative Humidity 90% (25 ℃ ) Installation Mode Wall mounted by bracket Installation Height 2~2.3m Housing High-impact ABS Dimensions 107x59x45mm (HxWxD) Applications For indoor use. Corridor, Office, Room, Museum, Library, Finance Room, Warehouse, etc.

Q30-How does PIR sensor works?

The wireless PIR Motion detector is an INPUT DEVICE, The PIR-100B PIR motion detector is designed to provide detection of criminal intrusion through door frames and window frames into a protected area by sensing infrared energy (heat) emitting from an intruder’s body moving through a protected area. The MOTION SENSOR is commonly referred to as a PIR, which stands for passive Infrared. Upon detection of intrusion, the PIR-100B automatically generates an alarm signal to control panel. The sensor also provides a tamper contact output. The unit is RF and EMI Immunity to interferences produced by radio device. The unit is can be wall-mounted by means of a bracket.

Q31 -Who answer calls after working hours (10am to 7 pm)?

You can send us email after the working hours and one of our executive will contact you as soon as possible.

Q32 – Can we order additional Wireless PIR motion detectors and if so what is the cost of each Motions sensor unit?

Customers can order additional PIR sensors. Please contact with D3D sales team for latest price and offers.

Q33 – We may need 25-35 additional door/window sensors, will this system support all of them and if so what is the cost?

Model D9 supports 95 wireless sensors & 4 wired sensors. Customers can order any number of additional sensors with the model.

Q34 – What is the range of motion sensor detection?

Detection Range up to 25 meters.Vertical angle 60 degree, Horizontal angle 110 degree. Sensors can smoothly work within the distance of 100meters from main Control unit.

Q35 – In my area there is only 2G. Also, I need the fire alarm + 6 more contact breakers – will the system support that? And what will be the total cost?

Model D9 supports 95 wireless sensors & 4 wired sensors You can order any number of additional sensors with the model. For latest price and offer, please get in touch with D3D sales team. D3D System works perfectly work on 2G SIM card. No need of any internet connection.

Q36 – Do you give spare sensors & Repair services, what country it is made of & what voltage it works on?

Customers can get any number of additional sensors with D3D Security Systems. All D3D products come with full 1 year warranty. Dedicated technical support team is always there to help with any service or repair job. Authorised Sales & Service centres across major cities. PIR sensor = 6F22 (9V), Door/window = AA battery (1.5 V), Fire/Gas sensor =6F22 (9V).

Q37 – which country this is made in, what batteries are used for sensors, how to get more spares & sensors if required?

Made by D3D production unit across various countries. Battery Information, PIR sensor = 6F22 (9V), Door/window = AA battery (1.5 V), Fire/Gas sensor =6F22 (9V). You can contact us to buy any extra sensors/accessories.

Q38 – Can we order addition remote control FOBs?” tab_id=”1457162344586-ae3b4942-24af”]

Please contact D3D Sales team to order additional FOBs.

Q39 – What is the range of the sensors to communicate with control panel with walls in between?

Sensors can send signal up to 60-70 meters with the obstacles.

Q40 – In duplex -i have two doors – one on ground floor and another on 1st floor balcony. Can the system protect both with one controller?

Sensors to control panel supported distance is up to 100 meters. So the control panel installed on ground floor can easily communicate with wireless sensors installed on up to 3th floor.

Q41 – Do the main unit work in battery in case of power cut? What happen when primary number not able to reach?

Main unit has rechargeable battery with 10 hrs. of Power backup. System will keep calling & SMS all the configured numbers until any of the configured phone number is answered.

Q42 – which android app to control this device? Can I get from play store or send me link?

“D9 Secure” Android app is available on play store. User can also download the app from D3D website.

Q43 – Can we remove the door sensors and install PIR sensors in place of all four door sensors? How much would it cost extra?

Customers can replace all door sensors with PIR sensors, For latest price & offer, please contact D3D sales Team on toll free- 1800 123 1445

Q44 – Is the D3D control unit IP enabled (on WI-FI)? If not how does the android app communicate with the control unit?

Control unit communicate with mobile apps using the mobile messages. Message from mobile is received by SIM card in control unit. Control unit is not connected to internet. This keeps the control unit safe from internet hacker. Hope this answer helps you. For further query, please feel free to contact us on our toll free number- 1800 123 1445 or email- sales@d3dsecurity.com or visit – www.D3Dsecurity.com

Q45 – will this system manage false alarm due to insects or flies?

Smart D3D Alarm system will not show false alarm due to insects or flies.

Q46 – How difficult is it to install the system?

All D3D Security system comes pre-configured so no need of doing difficult installation. Just take out from the box and put on wall with a screw. Very easy to change any settings. Step by step installation videos are available on D3D website.

Q47 – I have a cat at home. Will the motion sensor get activated due to movements of pets?

For Pet immunity (dogs and cats), you can separately buy pet immune sensors. Kindly visit our web site for more info.

Q48 – Which battery is used in wireless motion detector and gas sensor? And can we replace the battery and reuse the product?

PIR sensor = 6F22 (9V), Door/window = AA battery (1.5 V), Fire/Gas sensor =6F22 (9V). All these batteries are easily available in market and very easy to replace in D3D systems and sensors

Q49.How can fix system on wall?

It’s very easy to fix Alarm system on wall. Just wall mount stand of Alarm system on wall with screws.

Q50.How many Gas & Fire sensor can be attach to this System?

User can configure 95 wireless Gas or Fire sensors (As per their Need).

Q51.How may I know that SIM is functional in my system or not?

User can know about the SIM is working or not, through Mobile APP and SMS.

Q52.What is the difference between Partial Arm & Full Arm?

In partial Arm, user can configure sensors as per their requirement on partial mode. When partial alarm is active, only those sensors will work which are configured partially. In Full Arm, all configured sensors are active.

Q53.Can I use any sensor for my Door bell?

User can configure a sensor for door bell.

Q54.what is the provision of BACKUP in case of power-cut?

In case of power-cut, Alarm system will provide 10hrs of backup.

Q55.Can I control any electronic gadget wirelessly with D9 unit?

User can successfully configure any electronic gadget with D9 security system. For e.g.: Electric door lock, Shutter lock, Fan, light etc.

Q56.Can user change system setting in D3D security system?

User can change setting as per there requirement.

Q57.How can I operate Mobile APP?

User can download d9secure from play store. Enter PHONE Number and PASSWORD of Alarm system in the APP and operate as per there need.


Q58.what happens if someone tries to disconnect main Control unit?

If someone tries to disconnect main control unit, Tamper sensor will trigger with Alarm, SMS and call. For this functionality kindly active tamper sensor in main control unit in setting option.

Q59.Can we use this Alarm system for Elderly’s daily life care?

User can use this Alarm system for Elderly’s daily life care.


Q60.What is meaning of SOS button and its function?

The definition of SOS is “Save Our Souls (Help!).When SOS button is triggered, this system automatically sends message and call to specified users without producing any sound by siren.


Q61.What is the meaning of 24Hr Sound Zone and Silent Zone?

24Hr sound zone means this type of sensor will trigger the alarm, message and call with/without ARM mode i.e. Fire sensor, Gas sensor 24 silent zone means this type of sensor will trigger the message and call without producing any sound in with/without ARM mode i.e. SOS and Panic button


Q62. How can I monitor the home area from outside?

In Mobile APP (D9secure) , in first page there is function of monitor. By pressing this button, system will automatically call the first user without any notification. By this call user can monitor the activity which is going in home premises and very helpful in one-way communication.


Q63. How WS1 & WS2 are used and what are these functions?

WS1/WS2 is wireless switches which can be connected with D9 model only. This is used for running electronic appliances from Mobile APP like Garage (Gate) and Lights. WS1 means one input and one output. WS2 means one input and two outputs. For more Information kindly contact D3D or refer the video link.


Q64.Any sensor like Door bell, can be used with Alarm system?

User can choose Door bell (10th option) at the time of configuring the sensor. By choosing this option, whenever this type of sensors triggered main unit produces doorbell sound for six times without raising any alarm, message and call.


Q65. Is this Alarm system capable of monitoring the temperature?

User can monitor the current temperature of the place on the LCD screen of the main unit. User can also set the temperature alert so whenever the temperature goes beyond this limit range this system will raise Alarm with CALL and message.


Q66.Can I use more than one wireless siren?

System has its own inbuilt Siren and one wireless siren is also provided in the package .In addition one wired siren can be used with the system. Wired siren should be requires 9 volt adapter


Q67.Can the Alarm sound time is increase/decrease?

User can easily increase/decrease the Alarm sound time by 0-999 seconds.


Q68. What is the meaning of “call to Arm and stay”?

“Call to Arm and Stay “means that system changes its status from Away Arm to Stay Arm.


Q69. What is the meaning of “call to wait answer?

“Call to Wait answer” means that system needs to press call button to answer the call in.


Q70.what is the meaning of “Call to Talk?

“Call to Talk” means system answer the call automatically.


Q71.Can I delay the sound of Alarm?

User can delay the sound of alarm as per his convenience by 0-999 seconds.


Q72. Can is change Zone name?


User can easily change zone name by Mobile APP or SMS.


Q73. How could you define zones?

User can define Zone by 1234B06#Bed Room# (example only) and send it to Alarm system phone no. 1234 is Alarm system password and 06 is sensor serial no.


Q74. What is the meaning of zones no. and Zone type?

Zones No. specify the no. of sensor required by the user’s need. In D9 model total 99 types of zones no. are available. Zones Type specifies the type of sensor required by the user’s need. In D9 model total 10 types of zones are available.


Q75. How to Bypass a specific zone?

Enter the two-digit number for the zone a user want to bypass, single digit zones must be preceded by a zero for e.g.: “03”, “06” ,or “09”,etc. Press the Disarm button, wait for the LCD display a “Zone xx Bypass” message, the zone bypassed confirmed


Q76.is main Control Unit indicates low battery?

D3D Alarm system indicates low battery status by SMS.


Q77. What to do, if main control unit shows no GSM signal?

Possibilities are: Backup battery low voltage GSM module connection loose transportation. GSM signal is too weak. Solution Plug the AC/DC power adapter. Please take the panel to a mobile phone repair store, and then ask the engineer to check the GSM connection. MODULE SOCKET AND THE GSM module Please change another location to install the alarm panel.


Q78. What to do, if main control unit turns for AUTO START?

If main control unit is turn on AUTO START may be due to low battery voltage. Kindly, plug the AC/DC power adapter


Q79.why there is No SMS/Call when alarm, no action when you send SMS COMMAND?

For this issue user needs to contact, GSM Operator communication protocol. It is also possible user didn’t setup SMS alert/call receiver’s phone numbers. Kindly type in Caps lock in the SMS. Solution Change another GSM operator SIM card for test. Setting SMS alert/call receiver’s phone numbers correctly, e.g. .: country code. Check the commands with CAPS LOCK and correct format.


Q80.Cannot calls in to the alarm panel?

Kindly check for correct Country code and also check GSM signal. Please put the alarm panel in strong signal coverage area.


Q81.why there is big noise while two way talk?

This may happen either due to Near-cross interference or poor GSM signal.


Q82.How to configure wired PIR Sensor?


Q83.How to configure Shuter Sensor?


Q84.How to configure vibration Sensor?


Q1.How to configure doorbell on mobile application?
Ans. It is very easy to setup & access D3D smart doorbell using the mobile application ‘D3Dbell’. Please see below video for more information.


Q2. How to configure email id to get alert notifications from D3D bell?
Ans.
• Go to ‘Settings’ and select option ‘Alarm Settings’
• Click on ‘Alarm Push Email’
• Enter your email id information. For Gmail, please select option ‘TLS Encrypt’. For all other email ids, select ‘No Encrypt’. Make sure that ‘Less secure apps’ option is enabled in your Email settings
• Click on ‘Save’ button


Q3. How to Unbound the Email ID from doorbell?
Ans. Kindly watch the below video. / Following the steps :-
• Open mobile application.
• Go to setting.
• Open alarm setting.
• Go to ‘’Alarm push Email’’
• Click on unbind. Now your Email ID unbind.


Q4. Failed to Add Wi-Fi Cameras through "Smart link"?

Q5. How to share Doorbell access with other users?
Ans: This doorbell supports up to 4 guest users. Admin user can share the doorbell via manual Add and Scan QR code. Guest users will need guest user id & password to add the doorbell on their mobile application. Please see below video for more information.


Q6.How To Block Receiving Alarm Message On IOS/Android App?
Ans.There are 2 methods to block the receiving alarm message on iOS/Android app.
First Method:
• Open mobile application.
• Open setting.
• Go to alarm settings
• Disable ‘Motion Detection & PIR Detection’’
Second method
When you receive alarm message. Click on unbundling option and disable this option you will not receive alarm message again.

AlarmAram2


Q7. How to view the SD card recordings from D3D doorbell on the mobile application?
Ans. To view the recordings from SD card:
• Open mobile application ‘D3Dbell’
• Open playback option show in main screen.
• Select the days and watch the live video.
Please see below video for more information


Q8. What is the meaning of the lock icon show in the device list?
Ans. Lock icon is used to control the motion detection alert from doorbell.


Unlock Mode: No motion detection notification will be sent to user’s mobile application
Lock Mode: - User will receive the motion detection and PIR Detection alarm.

AlarmAlarm

Protection Mode
Unprotect ion Mode


Q9. How to enable recordings in memory card?
Ans. First insert the memory card in the doorbell. Kindly follow the steps:-
• Open mobile application in mobile.
• Go to setting.
• Open Record setting.
• Select recording type. There are three recording modes:
 Manual Recording:In Manual Recording, Recording will be 24x7.
 Alarm recording:Video will only be recorded when there is any motion detection
 Scheduled Recording: User can schedule the recording start & End time manually.


Q10. How to share the doorbell with guest users with limited access.
Ans.
Login as Admin/Main user
Click on setting button, select the option ‘security setting’
Select ‘Guest password’ and create the new password.
Share the guest password and camera’s UID
Guest user need to install mobile application ‘D3Dbell’. Login on the mobile application and add camera using the UID and guest password


Q11. What is the difference between PIR Detection & Motion Detection?
Ans: Motion detection detects all types of motion and PIR detects only human infra-red detection.


Q12. How to add Electric Door lock to Doorbell?
Ans. Kindly watch the below video.


Q13. How to add Magnetic Door lock to Doorbell?
Ans. Kindly watch the below video.


Q14. How to configure chime to doorbell?
Ans. Kindly watch the below video.


Q15. How to unlock the door through mobile Application?
Ans. Kindly watch the below video.


Q16. Does the Doorbellhave nightvision?
Ans. Yes the doorbell have night vision with IR LED.


Q17. What is the image resolution of the D3D Doorbell?
Ans. D3D Doorbell has 1.3MP lens with HD 960P resolution.


Q18. Can I access multiple doorbells from a single smartphone?
Ans. Yes, you can accessmultiple doorbells from a single mobile application.

Q19. Does D3D doorbell send alert on two phones at the same time?
Ans. Yes, the D3D bell will send alert to all users configured in the doorbell.


Q20. Can i store video & pics to my local storage?
Ans.User can click and save the pictures in the mobile phone memory. Video will only be saved in the Door bell SD card.


Q21. Is the doorbell waterproof ?
Ans. Yes the doorbell is water resistant and supplied with rain cover.


Q22. I changed my Wi-Fi network? Should I re-configure the doorbell Again ?
Ans. There are 2 options using which the doorbell can be configured with new Wi-Fi network
Option 1:
• Connect the doorbell to new Wi-Fi router using the LAN cable.
• Go to Settings and select ‘Network Settings’
• Select the new Wi-Fi from the list
Option 2:
• Rest the doorbell using the reset button on the back of doorbell
• Using the mobile application, add the doorbell via Smart Link option.


Q23. Can I add multiple chimes with one doorbell ?
Ans. Yes, you can configure multiple chimes with a single doorbell.

Q1. What is NVR?
The series NVR (Network video Recorder) is designed specially for security and defence field which is an outstanding digital surveillance product. It introduces TCP/IP network Technology which achieves the strong network communication ability and telecommunication ability. The series NVR can be used individually or online applied as a part of a safety surveillance network. With the professional network video surveillance software it achieves the strong network communication ability and telecommunication ability.

 


Q2. How to Create User & Groups?

There is no limit in the user and user group. You can add or delete the user group according to User definition. The factory setup include: user\admin. You can set the team as you wish. The user can appoint the preview in the group. Each user only belongs to one group. User Right Click on Screen>Main Menu>Advanced>Account>Add New User>User Name(ASD)>Password>Select Group(Admin/User)>Select Authority
Group
Right Click on Screen>Main Menu>Advanced>Account>Add Group>Name>Select Authority(33 different purviews)

 


 

Q3. How to set motion Detect?
When system detects the motion signal that reaches the set sensitivity, the motion detect alarm is on and the linkage function is turned on. Configure All Video Detection parameters. Active Area, sensitive Area, Alarm output

Right click on screen>main menu>alarm>motion Detect>Select Channel Enable>Select sensivity level>Set>select Period>ok

 


 

Q4.How Video Recording Backup?

Right click on screen>main menu>Record>Backup>

 


 

Q5.How to Record?
In the record config. We can set the record which channel & how many Length

He Record channel, select the mode (Schedule, Manual, Stop)

Right click on screen>main menu>Record>>record config>Select channel>length>Mode>ok

 


 

Q6.How to Restore?

Right Click on Screen>Main Menu>Advanced>Restore>Select(select the setting you want to default)>ok

 


 

Q7. How to play video?

There are two methods for you to play the video files in the hard disk in the desktop shortcut menu
Main Menu>Record>playback

 


 

Q8. How to Modify Password?

Right Click on Screen>Main Menu>Advanced>Account>modify Password>user name>old password>new password>ok

 


 

Q9. How to upgrade the NVR?

Right Click on Screen>Main Menu>Advanced>upgrade>choose the USB interface>choose the upgrade file>upgrade

 


 

Q10. How to Set Alarm?

Right Click on Screen>Main Menu>Alarm>Alarm Input>Select the channel (Alarm In)>Enable>Select Type>Ok

 


 

Q11. How to Know is When HDD capacity is low, Error?

Right Click on Screen>Main Menu>Alarm>Abnormality>Select the Event Type(No Disk,HDD Capacity Low, Device Error)>Enable>ok

 


 

Q12. How to Set PPOE?

Right Click on Screen>Main Menu>System>Net service>PPOE>Enable>user Name>Password>IP address>ok

 


 

Q13. How to Hard disk installation?

Disassemble the screw>Disassemble the cover>fix the screw of hard disk>connect the Wires To Hard Disk>Cover the machine

 


 

Q14. Why the Channel will Show Red X?

When current resolution of the channel is over Max resolution, to playback this channelwill show a Red “X”.
The NVR Power Cable is not connected properly.
The VGA Cable Not Properly connected.

 


 

Q15. How to set email configuration?

Right click on screen>Main Menu>System>Net service>Email>Enable>SMTP Server(Port name Default)>Need SSL>User Name>Password>Sender Email ID>Receiver Email ID>Mail Testing>ok
Plz note: Email sender and receiver are the same one.

 


 

Q16. What is Cloud Computing? How to access NVR CCTV From other Network?

Cloud technology make the device one step on net, greatly bring convenience for customer tomonitor via wide area network, this technology is using the serial no to visit device.

Remark: The device that using cloud technology should be in the WAN (Wide Area Network) firstly.

Log in cloud server
Enter http://xmeye.net to see below log in page.
It divided into two mode: by user and by device
Login by Device
Type ID(Serial No) Then Login

 


 

Q17. How to NVR CCTV access From XMEYE in mobile Application?

Go to Play Store>Type XMEYE>Download The APP>Open>Login Local>Add Device To Watch>Serial No.>Input HTTP No.>Ok>Select>Use Name & Password>Ok

 


 

Q18. How to Know the Net Cable is Connected or not?

Right click on screen>Main Menu>Info>version
The Net Status is Show Connected or Not

 


 

Q19. What is the voltage of NVR Power Cable? And what happens with the NVR?

The Voltage of the Power Cable is 48V. You don’t see the camera view. The Channel will Show the “X” sign.

 


 

Q20. The time shows on digital channel is not the same as local side?

Enable the time synchronous function of digital channel.

 


 

Q21.How to hard Disk Paratition?

Right Click on Screen>Main Menu>Advanced>HDD Manage>Partition(Select HDD)>Create Partition>ok

 


 

Q22. System cannot detect hard disk?

The hard disk is damaged.
The cables of the hard disk are damaged.
The hard disk power supply line is not connected.
The SATA port of main board is damaged.katakana

 


 

Q23.If I forget The password? What I can Do?

Please contact the D3D Support Team. We will offer the service according themachine type and the program edition.

 


 

Q24.How to access D3D CCTV from CMS?

 


 

Q25.How to do D3D CCTV Recording in PC?